Frequently Asked Questions
Check out questions frequently asked by our clients
What is The Treasure Collective?
The Treasure Collective (TTC) is Singapore’s first peer-to-peer fashion rental platform and managed-wardrobe solutions provider. Its platform provides a subscription-based & ad-hoc leasing of fashionable clothing and accessories from its members’ wardrobes and offers a sustainable and space-saving fashion lifestyle – not just for evening or special occasion-wear but also for daily choices.
Our Collective is made up of individuals who are confident, assertive, aspirational and yet practical at the same time. They understand the value of sharing their love for fashion within a like-minded community who are also bonded by a common belief that ‘less can actually be more.
Our members can rent through our platform, consign designer pieces from their wardrobe for extra rental income, or do both!
How do I create an account?
You can create an account easily on our website, with some basic details. Once your account is created, you can browse and rent from our platform immediately!
Do you have a physical store that I can visit?
While we are primarily a digital platform with no retail presence, we are pleased share that our showroom for clients to drop by for fitting appointments is available and located at 16 Mohamed Sultan Road, #03-02, Singapore 238965. Members who are interested to consign their wardrobes to us may also schedule an appointment for assessment.
What are your operational hours?
Our operational hours are 11am to 6pm on Mondays to Fridays and 11am to 1pm on Saturdays (by appointment only). Our office is closed on Sundays, public holidays and certain extended periods (please follow us on Instagram for updates on such closures). Our showroom visits are by appointment only.
Do you have a contact number?
We can be reached primarily through our general email firstname.lastname@example.org or via our dedicated line +65 6219 3219. We respond within 48 hours upon receipt of your enquiry.
Do you do sale of items through your platform?
We believe that good things are meant to be shared and rental is definitely the way to go!
But we are pleased to share that certain pieces from our consigned inventory is available for sale and the purchase offering will be fully rolled out in the coming months. Please watch this space for more updates!
How do I know the items on your website are authentic?
At The Treasure Collective, authenticity, integrity and intellectual property protection are integral to our corporate values. Every item listed on our platform has been properly assessed by our in-house experts. We do not rent out nor accept consignment of non-authentic items.
What types of items can I rent?
You can rent clothing pieces from a wide range of luxury and contemporary designer brands, as well as handbags and accessories (launching in 1H 2020) to complete your look. We offer one-time rentals as well as a monthly subscription where you can access an infinite wardrobe for as little as $79/month! Click this link for more information on how you can benefit from a low monthly fee.
What is Club Trinity, Club Infinity or Club Fabaholics?
Club Trinity is a great starter subscription for fashion explorers who are new to rental or looking to just rent fashionable pieces for certain occasions. From as little as At just $79/month for new subscribers (usual $109/month), Club Trinity members can rent up to 6 pieces of mid-luxury & contemporary brands each month with no-wait time in between orders. Click here to find out more about our Club Trinity benefits.
Club Infinity is our unlimited rotational subscription rental offering for members. For a low monthly subscription of just SGD179 ($149 for new subscribers), you will be able to access and select 4 luxury designer items at any one time from our catalogue and have your Fab Pack delivered to you the next day*. Look your best in your new pieces and when you are ready to select the next batch, simply initiate a returns collection through our website for a complimentary pick-up*. Once the 4 returned items have been satisfactorily assessed, you will be notified and will be able to pick your next Fab pack. Click here to find out more about our Club Infinity benefits.
We’ve saved the best for last! At just $279/month ($229 for new subscribers), our Club Fabaholics members enjoy an unrivalled selection of luxury, mid-luxury & contemporary pieces from our vast catalogue – including evening-wear* and special occasion wear* (both exclusive to Club Fabaholics). With unlimited rotation of orders (5 pieces each order) a month, look and feel your best in Club Fabaholics. Enjoy the added benefit of a one-for-one online swop with no wait time in-between orders. Click here to find out more about our Club Fabaholics benefits.
What do you mean by unlimited rotation for Club Infinity or Club Fabaholics?
Both Club Infinity and Club Fabaholics members enjoy unlimited rotations a month, free next-day delivery (orders placed by 3pm on weekdays) and premium dry cleaning all included.
Starting from just $138/month^ for Club Infinity and $208/month^ for Club Fabaholics (^prices based on semi-annual package plans), Club Infinity members will enjoy renting on average 8-12 luxury pieces each month with a combined average retail value estimated at SGD9,600 a month for 12 pieces, whilst Club Fabaholics members enjoy renting up to 15-20 pieces a month with a combined average retail value estimated at SGD12,000 a month for the 15 pieces.
Furthermore, Club Fabaholics members enjoy the added benefit of one-for-one Fab Pack swop with no-wait time in between online orders. Once you are done with the current Fab 5, simply initiate a return and you will immediately be able to place your new order. Your new Fab 5 will be delivered to you next working day* and the current Fab Pack will be collected at the same time. As a Club Fabaholic member, you maximise your flat monthly fee by getting more pieces and we save the environment with less carbon footprint through a combined delivery/collection, it’s a win-win for both!
*for orders placed by 3pm on weekdays only. No delivery/collection on Sundays and public holidays
What is Club Trinity?
Club Trinity is our highly affordable fixed rotation subscription rental model for members who are new to the concept of fashion rental or just require some dressier pieces for certain events (think birthday celebrations, night-out with gal pals!). For a fixed monthly subscription of SGD109 (first month at just SGD79), you will be able to access and select 6 mid-luxury & contemporary designer items each month from our catalogue and have your Fab Pack delivered to you the next day*. Look your best in your 3 fab pieces and when you are done with the 3 pieces, simply initiate a returns collection online and place your next Fab 3 order immediately after. We will deliver and collect your returns at the same time.
*for orders placed by 3pm on weekdays only. No delivery/collection on Sundays and public holidays
Can I just rent an outfit for a particular event?
Yes, we do offer rental of items on per-piece basis from a separate catalogue accessible here. Rental rates indicated are applicable for 4 days or 8 days at any one time.
Can I try on a clothing item or have it altered?
Members are welcome to make an appointment to try on interested pieces at our style-suite which is located at 16 Mohamed Sultan Road. We also include a fit guide for each item on our website and we encourage members to peruse them before making a decision.
Alteration is not permissible to most pieces but the temporary alteration of length may be possible for certain maxi-length dress/evening gowns. The alteration fee for such permissible pieces will be borne solely by the renter.
How do I rent an item and for how long can I keep it?
Members who rent ad-hoc Event will need to schedule a returns collection by the end of their rental period (4 days or 8 days) or additional rental rates will automatically apply in such instance. Subscription club members can hold onto their current Fab pack for up to 30 days before they schedule a return.
Once the member’s items have been picked up, they will be sent back to our office the following day and we will require 1 working day to process and inspect the returned items. For Club Infinity members, once the items have been satisfactorily assessed, they will be notified immediately and can select their next Fab 5 for delivery.
Club Trinity and Club Fabaholics members enjoy the added benefit of not having to wait before they can pick their next Fab 5. Upon initiating a return, they will be able to immediately pick their next Fab Pack and have the new pieces sent to them the next day* and our team will also collect the current Fab pack at the same time. You maximise your flat monthly fee by getting more pieces and we save the environment with less carbon footprint through a combined delivery/collection, it’s a win-win for both!
What if the item I want is not available?
If a particular item that you fancy is indicated as unavailable, you may simply add the item to “My Waitlist’’. Once the item is returned and cleaned, you will be notified immediately via email of its availability!
What if the item doesn’t fit? Can I return it?
We understand that this is an important area of concern. Hence, we provide a sizing assessment and also attach a fit guide for each item listed on our platform. However, in the unfortunate event that a particular piece does not fit, we regret to inform that we are unable to do a one-for-one exchange. You can schedule a returns collection when you are ready to return all items in your Fab Pack.
What conditions are the items in?
As Singapore’s first peer-to-peer luxury fashion rental platform, we bring together consignors with beautiful fashion pieces and renters who love fashion. A growing number of our consigned inventory are new with tags but most of our listed items are pre-loved. Some items might have been altered by our consignors and we indicate clearly such altered pieces in our product listing.
We take great pride in respecting every item with the same level of care and love as if they are our own and we do not list items that have obvious defects nor stains but some items, however, might come to us with very minor unnoticeable defects or stains that we accessed to still be acceptable. Such items will be indicated in the product listing details.
If I like certain items from your website, can I purchase them?
We believe that good things are meant to be shared and items may from time to time be made available for sale through sale events or collaborate with brand owners to promote their items for sale.
How do I cancel my Club subscription?
We believe in empowering our members with value and flexibility and hence, we don’t tie you down with lengthy contracts or minimum lock-in periods. In the unfortunate event that you would need to cancel your subscription, you can do so anytime by logging into your online account. We are, however, unable to process any pro-rated refunds for any unused days or months (for package plans subscribers).
How do I get my items listed?
If you would like to consign your designer label items, please contact us to schedule an initial assessment appointment. Prospective consignors are requested to prepare a minimum of 30 pieces available for our assessment appointment. Any items accepted by TTC will be consigned on a three-month basis and will be professionally photographed and managed by us.
How much do I get paid for listing my clothes and accessories?
Payout for each item will depend on the brand and its estimated retail value, the item’s condition and its seasonality (current vs past season). Our Managed Wardrobe Solutions’ Guide is available here for your reference and the full payout and consignment process will be shared during the assessment appointment.
We offer a hybrid of guaranteed rental income and income receivable each time your item gets rented out through our ad-hoc rental model. We are pleased to also share that starting October 2019, we also offer an outright purchase of your items.
How long can I consign my clothes and accessories for?
Every item is consigned on a three-month basis and item renewal is subject to the mutual agreement between our Consignor and TTC.
For any accepted item, the payout under the Guaranteed Rental Income model will be renewed after 3 months at 70% of the previous guaranteed rental payout rate. Unless initiated by TTC or the consignor for return to the consignor, an accepted item shall be deemed automatically renewed at the new lower rate for another consignment period upon the expiry of the current consignment term (with 10 additional days to be factored in for assessment).
Contact us for an in-person appointment to find out more about our consignment model.
When do I get paid?
You will be paid at the end of the three-month consignment period either through cheque payment or direct bank transfer.
How do I pay for the rental fee or my monthly Club subscription?
All payments to TTC is done online on our platform and process by Stripe, a renowned global payment gateway that is also regulated by the Monetary Authority of Singapore.
How do you ensure the data security of my credit/debit card details that I store with TTC?
All personal information provided on our website is digitally encrypted and securely stored. Your credit card details are securely maintained by Stripe and not stored on our server.
What if my clothes and accessories get damaged during the consignment period?
All items consigned and stored within TTC’s premises are insured against fire, lightning and burglary at their reported value as ascertained by the estimated retail value charts. In the unlikely event of such incidents, our Consignors will be compensated for their loss and distress based on 10X of the Guaranteed Payout rate for the said item during the specific consignment cycle.
How will I be compensated for my damaged/lost items?
In the event of major/total damage or loss by a renter of your item, TTC will undertake a fair value compensation to our provider for this distress based on a prepared liability chart. Full details of this will be shared upon the initial assessment meeting and your approval will be required prior to TTC’s acceptance of the consignment.
What happens if I damage, stain or lose an item?
Every time you place an order, an nominal mandatory insurance fee is levied for both subscription plan check-outs as well as ad-hoc rentals. This insurance fee (SGD8 each time for Club members or 5% of rental fee for Per-Event rentals) is there for an ease of mind for our renters. The nominal fee covers each renter up to SGD40 in additional specialised cleaning or repair costs for mishaps to that specific order.
In the event that any of the item gets stained, torn or damaged while with you, please contact us via email immediately and DO NOT attempt to clean or repair the item on your own. We appreciate your kind gesture but we have partnered up with leading laundromat For The Love of Laundry to help us with our dry-cleaning and laundry needs, so let’s leave the cleaning to the professionals. However, if an item is deemed to be beyond repair/cleaned or is lost while under your care, the renter is liable for replacement costs to TTC which is set at 80% of the indicated estimated retail value on our website. Such costs must be paid to TTC within 7 working days upon your receipt of our letter of demand (to be sent electronically and via registered mail).
Why am I being charged insurance for every order? What does it cover?
Every Club order is subject to a SGD8 insurance fee (applies across Club Trinity, Club Infinity & Club Fabaholics) that covers our member up to SGD40 for the rented item/s for that specific order. This SGD40 covers any additional specialised cleaning and repair costs that may be needed to salvage the item/s.
For Per-Event rental, a 5% insurance fee on the rental price is levied per item and covers you up to 5X of the insurance amount paid for any additional specialised cleaning and repair costs that may be needed to salvage the item/s.
However, in the event of a major/total damage or loss, we regret to inform that you will be liable for replacement cost which is set at 80% of the indicated estimated retail value of the item/s on our website. Such costs must be paid to TTC within 7 working days upon your receipt of our letter of demand (to be sent electronically and via registered mail).
At TTC, we understand how precious your time is and nothing ruins an experience more than late delivery or worse yet, non-delivery! When we first embarked on our journey, we were unwavering in our search for the right partner to work with us and manage our delivery and pick-up requirements.
With our contracted own fleet of vans, our dedicated delivery team and experienced drivers cover all districts in Singapore. With daily delivery schedules as well as evening deliveries (to most parts of Singapore), we are confident that our members will never have to face the fear of spending time by the door, only for the coveted package to never arrive.
There is no cost to our members for standard delivery/pick-up (within 2 days) on all orders but if you need your gorgeous item/s in a hurry, an express next-day service* is also available at a nominal top up. We regret to inform that there will be no delivery/pick up on Sundays nor public holidays. Our delivery schedule is indicated here for your easy reference:
*orders must be placed by 3pm on weekdays (i.e. no later than Friday. There will be no delivery on Sundays and public holidays.
How will the rental items be delivered to me?
We take pride in ensuring a premium client experience for our members and this applies even in our delivery method. As a company that focuses on sustainability, we strongly believe in minimising plastic/paper usage to help our planet be greener!
All our orders are inspected, pressed and delivered to our members hung in a garment cover. So there’s almost no need for you to fret over ironing/pressing of the clothes before you wear them. Simply unzip the garment cover and you are literally good to go!
Do I need to return the rental items myself?
Once you are ready to return the items and have initiated the request on the website before 3pm on a weekday, we will be collecting the items from you the next day (no collection on Sundays and public holidays).
If the collection request is initiated after 3pm on a weekday, the collection will be 2 working days after. Upon collection, we require one working day to assess the returned items. For Club Infinity members, once all items are satisfactorily assessed, you will be notified immediately through email and can proceed to choose your next batch of Fab Pack.
Can I arrange for delivery based on my preferred schedule?
Due to the foreseeable large numbers of daily collections/delivery to be scheduled each day, we will not be able to accommodate every member’s request for specific pick up timing in order to avoid any delivery/collection error to our members.
We wish to add as well that members who rent by per-wear will need to schedule a collection by the end of their rental period (4 days or 8 days) or additional rental rates will apply in such instance.
Club members can hold onto their current Fab Pack for up to 30 days before they schedule a return. Once the member’s items have been picked up, they will be sent back to our warehouse the following day and we will require 1 working day to process and inspect the returned items. For Club Infinity members, once the items have been satisfactorily assessed, they will be notified immediately and can select their next Fab 5 for delivery.
Do I need to pay for delivery and collection?
There is no charge to you for any standard delivery and collection. For Express Delivery, there will be a nominal fee that will be levied and this is shown at the order page when you check out.
At TTC, we respect every item with the same level of care and love as if they are our own. That’s why we choose to only work with THE best when it comes to partnering others to deliver the best-possible rental experience.
We are excited to share that we have joined forces with For The Love of Laundry, a renowned Singapore laundromat to handle all our laundry and dry-cleaning needs. They are the only Singapore company to clean purely with GreenEarth, a toxin-free technology that is safer for you, your clothes and the environment.
For more information on For The Love of Laundry, please visit their website www.fortheloveoflaundry.com
Who do you use for your laundry and dry cleaning?
Every item is fully laundered after each rental and we have joined forces with Singapore’s most eco-friendly and premium laundromat For The Love of Laundry to handle all our laundry and dry-cleaning needs.
Do I need to pay for laundry or dry cleaning?
All dry-cleaning and laundry costs will be borne by TTC.
Are your items cleaned before they are delivered to me?
Yes, all items are cleaned by our laundry partner For the Love of Laundry.
Why do I need to provide my NRIC during account creation? How do you ensure the safety and integrity of the data that you collect from me?
At TTC, we pride ourselves in having one the most admirable rental collections in Singapore and much of this is possible only through the support of our fellow members who have willingly consigned their beloved items for the mutual benefit of our renters.